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Frequently Asked Questions

  • What day should I schedule my gear to be delivered and picked up?
    All beach rental chairs and umbrellas will be onsite on the day your rental booking begins.
  • When will my items be delivered?
    Beach Chair and Umbrellas - to be delivered onsite and set up by 8am on the first day of rental if you are located in a private location. If you are renting at a public beach access, please see the SWBA attendant and he will set your chairs and umbrellas up. Golf Carts - to be delivered onsite the first day of hire by Redfish Rents personnel. Bonfires - to be delivered and set up at least 30mins before agreed Booking Time.
  • Can I pick my items up?
    All items will be delivered to the designated location mentioned in the booking request at no additional charge to our customers.
  • Does Redfish set up my beach chairs and umbrella on the beach?
    Yes - all customers utilizing Walton County FL public beach access will have your equipment set up by SWBSA Beach Attendant [South Walton Beach Service Association]. You must check in with the SWBSA attendant upon arrival who will then confirm your booking and set up your umbrella and chairs.
  • I was hoping to rent an item that you don't carry- can you get it for me?
    Should there be any special requests for items not listed online please feel free to contact us via phone or email.
  • What happens if I lose an item that I rented?
    You are responsible for lost or stolen items and will be charged associated cost for replacement.
  • How late can I place an order?
    We recommend that you order all your beach equipment as soon as you secure your vacation home, but we do understand that’s not always possible. Same day bookings are available for Umbrella and Beach Chairs before 11AM, for same day deliveries. Same day deliveries may not always be possible during popular times such as July 4th Weekend due to traffic and parking along 30A. We do ask that you try and call us the day before your desired rental delivery. We do not want you to miss out on any morning sunshine! Bonfires require two weeks notice due to Walton County requirements. If you are booking inside of two weeks for a bonfire, please give us a call and we will attempt to secure a permit for you and your crew
  • Do you require a deposit?
    Only deposits required at this time are for the Bonfires to ensure Walton County Permits are secured for your desired Bonfire Date.
  • How do we return the items after we have used them?
    We will happily pick up your equipment at the end of your rental period free of charge. At public beach accesses, your attendant will manage your beach chairs and will pick up upon departure. All equipment will be collected by 5pm each day as required by Walton County, Florida.
  • How much does delivery cost?
    We are happy to share there are NO Delivery Costs for any of our services.
  • How far in advance do we need to reserve these items?
    As soon as you confirm your vacation home details we do recommend you also book your Redfish Beach Equipment rentals too. Should you have any questions on local area, please contact us via phone or email.
  • We have decided to stay longer; can we keep the items longer?
    Please give us a call to discuss further. We will strive to accommodate the best we can, that said, there may be a chance that your equipment is already leased to another vacationer.
  • How can I make a payment?
    We accept all major credit cards. If you wish to pay by another means, please give us a call to discuss details and form of payment.
  • If I'm staying in a condo, can I a rent golf cart?
    Please utilize the Redfish website for all golf cart rentals. Do take note that golf carts may be restricted in the following areas of 30A WaterColor WaterSound Alys Beach Rosemary Beach. Due to community regulations, street legal golf carts or LSV’s are restricted and sometimes not allowed.
  • Should we lock our equipment?
    We do recommend that you secure any and all equipment rented from Redfish Rentals. You are responsible for lost or stolen property. Equipment that is lost or stolen is subject to replacement cost.
  • I am interested in renting a golf cart, what should I do next?
    Feel free to book your requested golf cart online. Please note that golf carts are not available in... WaterColor WaterSound Alys Beach Rosemary Beach If you want to know more details on golf cart rentals please contact us via phone or email.
  • Will Redfish set up a bonfire at a place of my choosing?
    Unfortunately, no. Beach bonfires are allowed only off Public Beach walkovers, in Walton County only, as long as a no-burn order has been issued. Beach bonfires are not allowed in... Okaloosa County Bay County Please see the individual bonfire listing for more information about items provided, and Redfish Rentals’ cancellation policy.
  • What happens to my rental equipment if I leave the beach (public access) prior to sunset or EOD?
    When booking beach services on a Public Beach Access in Walton County please note the following: - South Walton Beach Service Association will have an Attendant on Site 8:00am to 12:00pm and 12:30pm to 5:00pm - Rentals are set up by the beach attendant upon arrival - Unattended equipment will be removed by a beach attendant
  • What will show on my credit card or band statement?
    After making a payment with us, you will see that transaction appear on your credit card or bank statement as REDFISH RENTALS BEACH.
  • What if I need to cancel my order?
    Beach Service Weather Policy: Due to the unpredictable weather conditions on the gulf coast, Redfish Rents reserves the right to delay service in the case of inclement weather service. In the same sense, Redfish also reserves the right to expedite pick up if inclement weather is present. Beach Service Refund Policy: Orders cancelled prior to one week of service, will receive a full refund. Orders cancelled within one week of service will receive 50% of the total amount paid or rescheduled, if possible, to new customer dates. In the event that an order is cancelled on the day of service, no refund will be given. Bonfire Cancellation Policy: Cancelling your bonfire reservation is simple and easy, please contact the Redfish Rental team by phone: 850.714.4190 or email: info@redfishrents.com, 1 day prior to your service date. You will be refunded the entire balance less the deposit. All balances must be paid in full two days prior to the reserved date. Same day cancellations will not be eligible for refund. Bonfire Weather Policy: Considering the unpredictability of the weather on the gulf coast, the Redfish Team cannot refund after 2pm on the day of your event. Should you decide to cancel, we will refund your balance less the deposit. If the weather is not cooperating, we will try to move your reservation with a $125 permit fee. To make this request, please reach out 1 business day prior to your scheduled date. This request is also subject to availability; however, we will do our best to accommodate all requests. Should you like to adjust the times for the event, we are happy to accommodate prior to 2pm on the day of the event. Please keep an eye on the 10 day forecast for weather conditions. Feel free to reach out with additional questions via phone or email. Turtle Nesting: May through October on the gulf coast is turtle nesting season. From time to time, the beach accesses may become blocked due to a turtle nest. Should a turtle nest occur within your given location, the team will happily move locations for $125 permit fee. Like weather, we cannot control the turtles and a nest does not constitute a refund. Our team does it's best to keep an eye on these situations.
  • How will bad weather affect my rental service?
    Beach Service Weather Policy: Due to the unpredictable weather conditions on the gulf coast, Redfish Rents reserves the right to delay service in the case of inclement weather service. In the same sense, Redfish also reserves the right to expedite pick up if inclement weather is present.
  • I can not find my Beach Attendant, what do I do?
    We are sorry that you aren’t able to find the SWBSA attendant immediately. Sometimes the attendant may be near the water line assisting other customers and isn’t clearly visible immediately. If you do not see a lady or gentleman with “Beach Attendant” across the back of the shirt nearby, please just give us a call and we will make the necessary calls. Do note – the attendants will be present from 8AM to 5PM daily. The attendants also may be away on Lunch Break at 12 Noon.
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Picture your toes in the sand with a cold drink in hand and it's easy to overlook small details.

Redfish Rentals specializes in small details.

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